Terms & Conditions

Disclaimer of liability

• The client agrees to take full responsibility for any and all consequences of their actions based on the consultation.

Confidentiality

• All sessions are confidential. Information shared will not be disclosed without written consent, except as required by law.
• Notes may be taken for discussion or reference purposes and will be stored securely.

One-on-one coaching: session format & scheduling

• Sessions are held via Zoom, phone, or in person (as agreed).
• Each session lasts 60 minutes, unless otherwise specified.
• Clients are responsible for scheduling sessions using the provided calendar link or by contacting Jennifer Lewis directly.

Team and group coaching

• Format and scheduling to be confirmed in contract details.

Rescheduling & cancellations

• A minimum of 24 hours’ notice is required to reschedule or cancel a session.
• Sessions cancelled with less than 24 hours’ notice may be forfeited or charged in full.
• Arriving more than 15 minutes late is considered a forfeited session.

Fees & payment

• One-on-one coaching payment is due prior to the first session, or as per an agreed instalment plan.
• Team or group coaching payment is due 15 days from invoice date, or as per agreed contract.

Questions about any of this? Get in touch and we’ll talk it through.